Tax and Shipping explained
Taxation and import
Since PlatoScience is based in the EU, we are part of the new OSS tax system from July 1st 2021. Following this system, we collect and report the tax for the country we ship the product to. This is automatically added to your order based on your shipping address.
Since our products are shipped from our US warehouse, there is no VAT or tax on products.
Orders in the UK are taxed on check out, with regular UK VAT/GST.
Any country not in the EU, UK, or the US
For any other country, your order will be shipped from either Germany or the US (see above). Dependent on the local regulations and customs practices in your country, you might receive an additional invoice from the shipping agent importing your product to your country. Shipping to more than 190 countries in the world, we ask for your understanding that we cannot always answer for the concrete import tax/VAT handling fee in your country. Reach out to us directly if you have any questions related to tax and shipping.
All orders are placed with PlatoScience ApS, a company registered in Copenhagen, Denmark (registration: DK37065226).
Contact: firstname.lastname@example.org, Vesterbrogade 26, 1620 Copenhagen DK
PlatoWork headset orders
Due to high demand, the current expected delivery time for PlatoWork headsets is 7-9 weeks from the order is placed. We are working continously to shorten this delivery time, and expect it to return to normal (~1 week) in Q3 2022.
Orders are processed from 3 warehouses, one placed in Frankfurt, Germany, one in New York, US, and one in London, UK.
Headsets are shipped from Germany: Orders to EU countries, EEA (Iceland, Liechtenstein, and Norway), offshore EU territories, and Switzerland.
Shipped from the US: Orders to US, Canada, and every other country not listed above.
Shipped from the UK: Orders for the UK only.
Sponge orders are shipped directly from our Copenhagen office, to all countries. The sponges pack light, so they are sent using regular mail with tracking.