Troubleshoot: App not working

May 30th 2024: We have received reports that some users are experiencing problems with the app. We have recently done some server maintenance, and unfortunately that has resulted in some recent user accounts being disabled by mistake.

To resolve the problem, please uninstall the app

Android instructions

iOS instructions

and then download the latest PlatoApp from the Play/App store here

PlatoApp for Android

PlatoApp for iOS

Use the same username and password to log in to the app.

If the above does not work, please reach out us directly with username, name of your phone and operating system, and we will look into it.

Our sincere apologies for the inconvenience caused.